Terms & Conditions
ABOUT RETURNLY
Returnly is a trading name of Mystyle Finance Ltd, registered in England and Wales under company number 15345017.
VAT registration number: 502 9553 01.
Address: Office 11, 25 Hyde Gardens, Eastbourne, BN21 4PX.
Website: https://returnly.uk
OUR SERVICES
Returnly provides online preparation, review and submission of straightforward UK self assessment tax returns.
Our standard service costs £199 including VAT and covers one eligible individual's tax return for one tax year, together with a tax calculation and submission to HMRC following client approval.
The service is subject to eligibility, completion of our client onboarding requirements and acceptance of an appropriate engagement agreement.
WHAT IS NOT INCLUDED
Our standard £199 service assumes that records are accurate, complete, organised and ready to use.
Bookkeeping, preparing records from individual transactions, additional tax advice, complex tax matters and services outside the agreed scope are not included.
Where additional work is required, we will explain the options and agree any additional fees before carrying out that work.
ELIGIBILITY
Our online eligibility checker provides an initial assessment only. Completing it or making payment does not guarantee that we can accept an engagement.
If we identify circumstances outside our standard service, we will contact the customer to discuss their options, including an alternative quotation where appropriate.
If we cannot provide the purchased service, we will explain the position and arrange any refund due under these terms and applicable consumer law.
CUSTOMER RESPONSIBILITIES
Customers must provide accurate and complete information, supply requested documents, respond to necessary enquiries and review their completed tax return.
Customers remain responsible for the accuracy and completeness of the information they provide, as well as paying any tax due to HMRC.
We will not submit a tax return without the customer's approval and filing authorisation.
PAYMENT
The standard service fee is £199 including VAT, payable online.
This fee relates to our professional services. It does not include income tax, national insurance, interest, penalties or any other amounts payable to HMRC.
Additional services will be quoted separately and will only be carried out with the customer's agreement.
CANCELLATIONS AND REFUNDS
Customers purchasing our services online will generally have a statutory right to cancel within 14 days of entering into the service contract.
To request cancellation, customers can contact us using our published contact details and clearly state that they wish to cancel. Customers may also use the statutory model cancellation form.
Where a customer validly cancels before work has started, we will refund the payment in accordance with applicable consumer law.
We will not begin providing the service during the statutory cancellation period unless the customer has expressly requested an early start.
Where a customer expressly requests work to begin during the cancellation period and subsequently cancels, we may be entitled to charge a proportionate amount for services already supplied, where permitted by law and subject to the required pre-contract information having been provided.
Where services have been fully performed following a valid express early-start request and the customer's acknowledgement of the resulting loss of cancellation rights, the statutory right to cancel may end.
Nothing in these terms limits customers' statutory rights or remedies where services are not performed with reasonable care and skill.
IDENTITY VERIFICATION AND CLIENT ACCEPTANCE
Before accepting an engagement or commencing professional work, we may require customers to complete identity verification, anti-money laundering checks and engagement documentation.
We reserve the right to decline an engagement where we cannot meet applicable legal, professional or regulatory requirements.
PREPARATION AND SUBMISSION
We will review the information provided, request clarification where necessary and prepare the tax return within the agreed scope of work.
We will provide the completed return for the customer's review and approval before filing it with HMRC.
Submission is subject to receiving all necessary information, completing required checks and obtaining the customer's approval.
We cannot guarantee meeting a filing deadline where information, verification or approval is provided too late.
DATA PROTECTION
We handle personal information in accordance with our Privacy Policy, available at https://returnly.uk/privacy-policy.
COMPLAINTS AND CONTACT
Customers can contact us through the contact details published on our website to raise questions, cancellation requests or complaints.
CHANGES TO THESE TERMS
These terms may be updated from time to time. The version applicable to a purchase will be the version provided or made available when the contract is entered into, subject to applicable law.