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1. Who we are
 

Returnly is a trading name of Mystyle Finance Ltd, a company registered in England and Wales.

Our company details are:
 

Legal company name: Mystyle Finance Ltd
Trading name: Returnly
Company registration number: 15345017
VAT registration number: 502 9553 01
Business address: Office 11, 25 Hyde Gardens, Eastbourne, BN21 4PX
Email: hello@MyStyleFinance.com
Website: https://returnly.uk
 

Mystyle Finance Ltd is the data controller responsible for the personal information collected and processed through Returnly.
 

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.
 

2. What personal information we collect
 

Depending on how you use our website and services, we may collect:
 

• Your full name, date of birth, residential address, email address and telephone number.

• Your national insurance number and Unique Taxpayer Reference (UTR).

• Details of your employment, self-employment, pensions, dividends, savings interest and other income.

• Business income, expenses, bookkeeping spreadsheets and financial records.

• Tax returns, P60s, P45s, dividend vouchers, interest statements and supporting documents.

• Information about student loans, pension contributions, charitable donations, child benefit and other matters relevant to your tax position.

• Identity verification details and anti-money laundering screening results.

• Payment details, purchase history and transaction records. Full card details are handled by our payment providers rather than collected through our tax questionnaires.

• Communications between you and Returnly.

• Information about your use of our website, including cookies and technical information.
   

We may also collect information about other individuals where necessary for your tax affairs, such as a spouse or partner.
 

We only ask for information that is reasonably necessary for the services we provide.
 

3. How we collect your information
 

We collect personal information when you:

• Visit our website.

• Complete our eligibility checker.

• Purchase one of our services.

• Complete an onboarding questionnaire.

• Upload documents or financial records.

• Contact us by email or through our website.

• Sign engagement documents.

• Complete identity verification checks.
   

Where appropriate, we may also receive information from HM Revenue & Customs (HMRC), previous accountants, professional advisers and other parties authorised to provide information relevant to your tax affairs.
 

4. How we use your information
 

We use your information to:

• Assess whether you are eligible for our services.

• Respond to enquiries and provide quotations.

• Process payments and manage purchases.

• Verify your identity and complete anti-money laundering checks.

• Prepare, review and submit your tax return.

• Communicate with you about your tax affairs.

• Request supporting documents or additional information.

• Maintain appropriate accounting and client records.

• Comply with legal, regulatory and professional obligations.

• Protect our business and customers against fraud.

• Maintain and improve our website and services.

• Send marketing communications where permitted by law.
   

We do not sell your personal information to advertisers or other third parties.
 

5. Our lawful bases for processing your information
 

Under UK data protection law, we must have a lawful basis for collecting and using personal information.
 

Depending on the circumstances, we rely on the following lawful bases.
 

Contract

We process information where necessary to provide our services or take steps at your request before entering into an agreement.

This includes collecting the information needed to prepare your tax return and communicating with you about your engagement.

Legal obligation

We process certain information to comply with our legal obligations, including tax, accounting, record-keeping and anti-money laundering requirements.

Legitimate interests

We may process information where necessary for the legitimate interests of our business, provided those interests are not overridden by your rights.

This includes responding to enquiries, managing our business, improving our services, preventing fraud and maintaining appropriate records.

Consent

Where required, we ask for your consent before carrying out certain activities, such as sending particular marketing communications or using non-essential cookies.

You may withdraw your consent at any time where consent is the lawful basis for processing.

Where information falls within a category requiring additional protection under data protection law, we will only process it where an appropriate legal condition applies.

Some information is necessary for us to provide our services or comply with the law. If you do not provide it, we may be unable to accept or complete your engagement.

6. Online eligibility checks

Returnly uses an online eligibility questionnaire to determine whether your circumstances may be suitable for our standard self assessment service.

Your answers are assessed using predefined rules, which may direct you towards:

• Our standard online tax return service.

• Further review of your circumstances.

• An alternative service where more comprehensive support may be appropriate.

These results are preliminary and do not constitute final acceptance as a client.

Where necessary, we will review your circumstances individually before proceeding.

You can contact us if you believe the questionnaire has incorrectly assessed your circumstances.

7. Who we share your information with

We only share personal information where necessary and appropriate for providing our services, operating our business or meeting our legal obligations.

This may include:

HM Revenue & Customs (HMRC)

Where necessary to prepare, submit and manage your tax affairs.

Wix and payment providers

We use Wix to operate our website, process online purchases and manage customer communications.

Payments are processed through the relevant payment service providers.

Fillout

We use Fillout to collect information through online eligibility and onboarding questionnaires, including supporting documents.

Dubsado

We may use Dubsado to manage client relationships, engagement documents and communications.

Xama

We use Xama for identity verification and anti-money laundering processes where applicable.

Other professional service providers

We may use accounting software, secure document storage, email services and other systems necessary to provide our services.

Professional advisers and authorities

We may share information with professional advisers, insurers, regulators, supervisory bodies or relevant authorities where required or appropriate.

We only share information to the extent reasonably necessary and in accordance with applicable data protection requirements.

8. International data transfers

Some of the software and services we use may process or store personal information outside the United Kingdom.

For example, information submitted through Fillout may be processed or stored in the United States.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place as required by UK data protection law.

Depending on the transfer, these may include applicable UK adequacy regulations or recognised contractual safeguards.

You can contact us if you would like further information about international transfers and the safeguards that apply to your information.

9. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

These measures include, where appropriate:

• Using established software and service providers.

• Restricting access to authorised individuals.

• Using secure systems for storing and transferring documents.

• Protecting accounts through appropriate security measures.

• Maintaining confidentiality procedures.

• Reviewing how information is stored, accessed and retained.

Although we take information security seriously, no system or method of electronic transmission can be guaranteed to be completely secure.

10. How long we keep your information

We keep personal information only for as long as necessary for the purposes for which it was collected.

Retention periods depend on the nature of the information and our legal, regulatory and professional obligations.

For example:

• Client tax records may need to be retained to meet tax, accounting and professional requirements.

• Identity verification and anti-money laundering records must be retained in accordance with applicable legislation.

• Payment and transaction records may need to be retained for accounting and tax purposes.

• Enquiry information that does not result in an engagement will be retained only for an appropriate period.

• Marketing information will be retained in accordance with applicable consent and marketing requirements.

When deciding how long to retain information, we consider applicable legal requirements, professional obligations, the nature of the information and whether it may be needed in connection with a legal claim.

Once information is no longer required, we will securely delete or anonymise it where appropriate.

11. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Request that we delete your information in certain circumstances.

• Request restrictions on how we process your information.

• Object to certain processing, including processing based on legitimate interests.

• Request a copy of certain information in a portable format.

• Withdraw consent where we rely on consent.

These rights are subject to applicable legal conditions and exemptions.

For example, we may be required to retain particular information to comply with tax or anti-money laundering legislation, even where you request its deletion.

You can exercise your rights by contacting us at hello@MyStyleFinance.com.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

We would welcome the opportunity to address your concerns directly before you contact the ICO.

12. Cookies and website analytics

Our website may use cookies and similar technologies to operate effectively, remember preferences, understand website usage and support our marketing activities.

Some cookies are essential for the website to function properly.

Where required by law, we will request your consent before using non-essential cookies, including certain analytics and advertising technologies.

You can manage your cookie preferences through the settings available on our website.

If we use advertising technologies such as the Meta Pixel, we will provide appropriate information and consent controls where required.

13. Marketing communications

We may occasionally send information about our services, relevant tax updates or important deadlines.

We will only send marketing communications where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.

Essential service emails, including payment confirmations, onboarding instructions and correspondence about your tax return, may still be sent where necessary.

14. Links to other websites

Our website may contain links to external websites and third-party services.

We are not responsible for the privacy practices of websites operated by other organisations.

We recommend reviewing their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal information.

The latest version will always be available on our website.

Where changes materially affect how we use your information, we will take appropriate steps to inform you.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Returnly
A trading name of Mystyle Finance Ltd

Company number: 15345017
VAT registration number: 502 9553 01

Office 11
25 Hyde Gardens
Eastbourne
BN21 4PX

Email: hello@MyStyleFinance.com

Website: https://returnly.uk